Tulsa - Restaurant Shift Manager at Andy's Frozen Custard

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Tulsa - Restaurant Shift Manager at Andy's Frozen Custard

Apply online at eatandys.com/oklahoma-careers

Andy's Frozen Custard Shift Supervisor

Being a Shift Supervisor at Andy's Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The Shift Supervisor should have experience leading in the restaurant industry, as you will be responsible for ensuring store-wide customer satisfaction and measuring the financial performance of your location. Andy's Frozen Custard is a great place to work and the people here love what they do. Our mission is, "Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff."

Key Responsibilities:
Responsibilities and essential job functions include, but are not limited to, the following:

• Demonstrate a calm demeanor during periods of high volume or unusual events
• Deliver legendary customer service to all customers by acting with a "customer comes first" attitude
• Assist with new employee training through positive reinforcement
• Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates
• Develop positive relationships with shift team
• Monitor and manage store staffing levels
• Execute store operations during scheduled shifts including organization store opening and closing duties
• Follow and reinforce Andy's operational policies and procedures
• Utilize operational tools to achieve maximum operational efficiency
• Knowledge of the frozen custard industry and competitors

Experience and Basic Requirements:

• Must have 2-3 years of proven management experience in the food service industry or leadership role in a related industry
• Must have reliable transportation, and must be able to work all shifts
• Must be at least 18+ years of age
• Must be able to work nights and weekends

Required Knowledge, Skills, and Abilities:
• Ability to manage effectively in a fast-paced environment
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Team-building skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

• Paid sick and vacation days
• 401K plan with a 100% match up to 4% of income
• Health and life insurance

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